Talk to us.

No automated triage, no chatbot. A small team reads every message and gets back within a business day. Usually faster.

By topic.

Support

Something broken or weird?

Email hello@paymentsorted.com with a description and a screenshot. In the app, Settings → Send feedback pre-fills your build details.

Security

Found a vulnerability?

Email security@paymentsorted.com. We respond within 24 hours and credit responsible disclosures. More on the security page.

Privacy & complaints

Your data, or a dispute.

Data requests go to privacy@paymentsorted.com. Complaints go to hello@paymentsorted.com with "Complaint" in the subject; unresolved ones can be escalated to AFCA.

Press, partners, locals

Working on a story, or run a local?

Same inbox, hello@paymentsorted.com. Put "Press", "Partnership" or "Sorted Perks" in the subject so it lands with the right person. Press details on the press page.

Or just write.

Response time: usually under four business hours. Always under one business day.

Where we are.

Sorted Pty Ltd is based in Brisbane, Queensland. We don't run a walk-in office; email is the fastest way to reach us.