Sorted · FAQ

Fair questions.

No legalese. No "industry-leading". The 30 most-asked questions, answered the way we'd answer them to our mates.

The basics

What is Sorted, in one sentence?
An Australian peer-to-peer payments app that's free, instant, and pays you 3.33% on idle balances. Sign in with your phone, send to any @handle, lands in seconds.
Wait — is this crypto?
Technically the rails are crypto rails, yeah. But you'll never see a wallet address, a seed phrase, or a gas fee. You sign in with your phone number, type a handle, money moves. The blockchain part is plumbing — same as how you don't think about TCP/IP when you send a text.
How do I sign up?
Download the app (App Store / Google Play), enter your phone number, claim a handle, complete ID verification (drivers licence + selfie, takes about 90 seconds), link your bank, top up, send. Total time: 2-3 minutes.
Is it actually free? Where's the catch?
No catch. We make money on the spread between what your reserves earn at tier-1 banks (~4%) and what we pay you (3.33%). That ~0.6% spread funds the company. No transaction fees, no FX margin, no card fluff, no premium tier.

Money & safety

What happens if Sorted goes under?
Your balance isn't on Sorted's books — it's AUDD, issued by Novatti, backed 1:1 by AUD held in tier-1 Aussie bank accounts. If we vanished tomorrow, your AUDD is still redeemable through Novatti directly. We're the front door, not the vault.
Are deposits insured (FCS / govt guarantee)?
Sorted itself is not an Authorised Deposit-taking Institution (ADI), so the FCS doesn't cover funds in your Sorted balance directly. However, the AUD reserves backing AUDD are held in tier-1 ADI bank accounts which are themselves FCS-protected up to $250k per institution. We're upfront about this — if FCS coverage matters to you, this is something to weigh up.
Is the 3.33% guaranteed?
Nope, and we won't pretend it is. The rate moves with the RBA cash rate — if the RBA cuts, eventually our rate cuts. If they hike, we lift. We commit to passing through fairly and being upfront about it.
What if I get scammed or send to the wrong person?
5-second undo on every send. Past that, we'll do everything we can to help recover funds, but instant settlement means we can't reverse a transaction unilaterally — same as PayID. Slide-to-send shows the recipient name and avatar before commit so you can sanity-check.

The fine print

Who regulates you?
Sorted operates as an authorised representative under an AFSL (Australian Financial Services Licence). AUDD is issued by Novatti, also AFSL-licensed. AUSTRAC-registered for AML/CTF. We're not flying solo on a "we'll figure compliance out later" plan.
Can I send money overseas?
Not yet. v1 is intentionally narrow — Australian P2P only. International sends and a debit card are on the roadmap, but we'd rather nail the simple thing first than ship a half-broken everything-app.
Do I owe tax on the 3.33%?
Yes — interest income is assessable. We provide an end-of-financial-year statement summarising what you earned, similar to a bank's interest summary. We can't give you tax advice; for anything specific, check with your accountant.
Who's behind this?
Built in Brisbane by a small team that got tired of money taking three days to move between people who already know each other. Get in touch if you want a more thorough answer.

Got more questions?

Hit us up at hello@sortedaud.app — we read everything.